Everyday digital life, explained in plain English

This section is the part of digital life that is not really about technology. Getting money back after a payment goes wrong, making a company delete what it holds on you, deciding whether the shocking thing you were sent is true, and helping a parent who has stopped asking for help because the last three times ended badly. The mechanisms are procedural rather than technical, and knowing them is the difference between a bad afternoon and a bad year.

If money is involved, how a dispute actually works is the page that matters, with finding the subscriptions you forgot close behind. For your data, what you can require a company to do is more powerful than most people realize. And before you pass anything on, judging a source in two minutes is the skill that protects you from nearly everything else on this site.